Refund policy
Effective Date: February 14, 2026
At Mug Minds, we sell mugs for every mood — and your satisfaction matters to us. If something isn’t right with your order, we’re here to help.
Returns
You may request a return if:
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The item arrives damaged or defective
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You receive the wrong item
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The product is significantly different from what was ordered
To be eligible for a return:
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The request must be made within 7 days of delivery
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The item must be unused and in its original packaging
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Proof of purchase (order number or receipt) is required
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Clear photos of the issue may be requested for verification
Non-Returnable Items
We do not accept returns for:
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Items damaged due to misuse or improper handling
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Minor color or design variations caused by screen differences
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Requests made after the return window has expired
Refunds
Once your return request is approved:
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Refunds will be issued to the original payment method
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Processing time is typically 5–10 business days after approval
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Shipping fees (if applicable) are non-refundable unless the error was on our part
Replacements
If your mug arrives broken or incorrect, we may offer a replacement instead of a refund, depending on product availability.
How to Request a Return or Refund
Please contact us with your order details at:
Include:
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Your order number
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Description of the issue
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Photos of the product and packaging (if damaged)
Our support team will respond as quickly as possible to resolve the issue.
Thank you for shopping with Mug Minds — Mugs for Every Mood.